Fast and professional help!

A cyber attack is often more than a technical problem. It can become an existential threat to your company and its reputation. In this phase, every minute decides between containment and escalation.

aramido stands by you as a discreet partner. We combine deep technical expertise with forward-looking crisis management to regain control of your infrastructure and minimize damage.

Immediate Intervention

No waiting. We respond within the shortest possible time to stop the attack and prevent it from spreading to other systems.

Absolute Discretion

We operate behind the scenes, protect your reputation, and ensure your business operations stabilize as quickly as possible.

Forensic Excellence

We preserve evidence in a forensically sound manner and analyze root causes precisely — essential for insurance, regulatory authorities, and long-term protection.

Structured crisis response aligned with global standards

A cyber attack leaves chaos. We bring order back. aramido strictly follows internationally recognized best practices from BSI and NIST. These proven methodologies guarantee that every security incident is handled efficiently and to the highest quality standards, from the moment of detection to long-term protection.

1
Rapid assessment of the affected scope and prioritization of systems to immediately identify the most critical areas.
2
Immediate isolation of infected systems and blocking attacker communication to stop data exfiltration and further network spread.
3
In-depth analysis of memory, disk images, and network logs. We reconstruct the attack timeline, identify entry vectors, and compile an inventory of affected data.
4
Removal of backdoors, hidden accounts, and malware. We permanently close the original vulnerability and implement enhanced monitoring.
5
Step-by-step restoration of your critical business processes to ensure a safe and stable return to normal operations.
6
Final incident review and derivation of strategic measures to make your infrastructure resilient against future attacks.

IT Emergency? Request immediate assistance now!

Briefly describe your situation: affected systems, time of discovery, and demands. We will take over immediately to contain the damage and restore stable, secure operations as fast as possible. For urgent cases, please call our emergency hotline directly at +49 721 451 99 112.

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Keep an overview during an IT emergency

What is Incident Response?

Incident response is the structured process by which IT security incidents are detected, contained, and eliminated. aramido follows the established best practices of BSI and NIST, from scoping and containment to forensic analysis and recovery. In this way, a phishing or ransomware incident becomes a controlled response that protects your systems and restores your operations as quickly as possible. We handle the defense, and on request court-ready evidence preservation, and coordination with insurers and authorities, so you can focus on running your business. We operate across Europe and, thanks to our regional proximity to the metropolitan areas of Stuttgart, Karlsruhe, and Freiburg, we can be on site especially quickly.

When is incident response required?

Hardly anything brings your operations to a standstill as quickly as a successful cyberattack. That is when an incident response is required. Typical triggers include ransomware attacks that encrypt your systems, targeted hacker attacks (APT), a major data breach, or system outages caused by sabotage. In every one of these cases, every minute counts. The earlier you involve aramido, the faster we stop the attack, preserve the evidence, and restore your operations to normal. Trust the experts to handle the incident successfully.

Frequently asked questions about Incident Response & Digital Forensics

How quickly does aramido respond and how long does the process take?

The aramido Response Team (aRT) is available 365 days a year, during core hours (8 AM to 6 PM) via emergency hotline and email. Existing customers with on-call service receive an initial triage within a maximum of 4 hours during core hours. Containment typically takes one to three days, depending on scope; a detailed final report usually follows one to two weeks after the incident.

What is aramido's concrete approach after a security incident and how is the cause determined?

aramido follows internationally recognized best practices from the BSI and NIST. These proven methodologies ensure every security incident is handled in a structured manner and to the highest quality standards:

Scoping & Triage: Rapid assessment of the affected scope and prioritization of compromised systems.
Containment: Isolation of infected systems and blocking of attacker communication to immediately stop data exfiltration and further spread.
Forensic Analysis: In-depth analysis of memory, disk images, and network logs to reconstruct the attack timeline, identify entry vectors, and determine the cause and scope of the data breach precisely.
Eradication: Identification of root causes, removal of backdoors, and permanent closure of security gaps.
Recovery: Step-by-step restoration of critical business processes and safe return to normal operations.
Post-Incident Activity: Incident review and derivation of measures to prevent future attacks.

How quickly can business processes be restored?

Our goal is a safe return to normal operations. We do not blindly restore systems from backups; instead, we verify the integrity of the recovery environment to prevent any attacker persistence mechanisms from being reactivated. Recovery is prioritized by business criticality.

What should be done about ransomware demands? Should the ransom be paid?

aramido provides a neutral, expert-based risk analysis. We evaluate the attacker group’s history, the likelihood of actual data recovery, and the risk of double extortion. With our informational and technical expertise, your management can make a decision.

Are the forensic results admissible in court or usable for insurance claims?

Yes. We collect data in accordance with recognized industry standards such as ISO/IEC 27037 and maintain a complete chain of custody. Our reports are forensically sound and withstand scrutiny by legal counsel, regulatory authorities, and insurance companies.

How does aramido support compliance with legal reporting obligations such as [GDPR](/en/topic/dsgvo) or [NIS-2](/en/topic/nis-2)?

We provide the necessary technical facts (what was exfiltrated, when, and by whom?) that your legal department needs to meet reporting deadlines and avoid potential fines.

How does aramido ensure that an attacker has been locked out and will not return?

During a thorough eradication phase, we remove backdoors attackers may have left behind — such as hidden user accounts or scheduled system tasks. We also permanently close the original security gap. To ensure long-term protection, we set up monitoring that would alert us immediately to any renewed access attempts.

What are the costs for incident response services?

Costs depend heavily on the specific incident, the number of affected systems, and the effort required. During an initial emergency call, we identify the main cost drivers and provide a transparent cost estimate.