Facing an IT emergency in Dortmund? We'll take it from here.

Acting fast is crucial. We support you around the clock to stop the attack and secure your data.

To help you as quickly as possible, please have the following information ready:

Symptoms: What did you observe?
Time: When was the incident discovered?
Scope: Which systems are affected?
Actions: What steps have been taken so far?

Fast and professional help!

A cyber attack usually hits businesses in the eastern Ruhr area without warning. The first minutes decide whether the attack can be stopped, evidence secured, and operations restored. Whether a logistics provider, a trading company, or a manufacturer in the surrounding area is affected makes no difference. Every hour your business stands still counts.

aramido combines technical expertise with crisis-tested experience. We start helping immediately via remote access and come to you when needed, whether to your data center, your logistics hall, or your production site in the surrounding area. We act discreetly, protect your reputation, and bring your business back to normal.

Immediate Intervention

No waiting: we take your call directly, assess the situation, and start containment without a long lead time.

Absolute Discretion

We operate behind the scenes and keep the incident out of the public eye while we bring your processes back to normal.

Forensic Excellence

Our forensics reconstruct the attack path completely and deliver usable evidence for insurers, authorities, and long-term protection.

Structured crisis management in the eastern Ruhr area

What is Incident Response?

A cyber attack cripples IT systems and brings operations to a standstill. Incident Response restores order: we analyze what happened, stop the spread, and eliminate the root cause. aramido follows the standards of BSI and NIST, from initial scoping to restoring normal operations. You focus on your business while we handle the defense, evidence preservation, and coordination with insurers and authorities. We are frequently deployed after a ransomware attack or a data breach.

1
We determine which systems and networks are affected and set which areas to protect first.
2
We disconnect affected systems from the network and sever the attacker’s connection. This keeps the incident contained to a manageable area.
3
Analyzing storage, memory, and network data shows how the attackers entered and which data is affected.
4
We remove malware, backdoors, and compromised accounts and close the original vulnerability permanently.
5
We bring your business processes back to normal operations in order of priority until your systems are fully running again.
6
We document the incident and derive measures that strengthen your security architecture over the long term.

IT emergency in Dortmund? Request immediate assistance now!

Briefly describe what happened. Tell us which systems are affected, the time of the incident, and any demands made. We will give you a first assessment and take over from here to limit the damage and restore your operations as quickly as possible. In urgent cases, reach us directly via our emergency hotline: +49 721 451 99 112.

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Incident Response for the Dortmund business region

Dortmund is a logistics and industrial hub in the east of the Ruhr area. The port, cargo center, and motorway junctions are closely interwoven with manufacturing and trading companies, so a cyber attack rarely affects just a single business. Those who experience an incident in the region often carry responsibility for processes that extend beyond their own company. Then it comes down to acting quickly and in a structured way. aramido guides logistics providers, industrial companies, trading businesses, and operators of critical infrastructure discreetly through the crisis.

Dortmund is also a major digital and logistics hub in North Rhine-Westphalia. IT service providers, technology parks, and logistics companies form a dense network here that also includes operators of critical infrastructure such as transmission grid operator Amprion or the municipal utility DEW21. If a central service fails, many businesses feel it immediately. How quickly you get back up is decided by the forensics. aramido supports you in exactly that, preferably remotely and on site when needed.

Frequently asked questions about incident response in Dortmund

How quickly does aramido respond to an IT emergency in the Dortmund region?

Our aramido Response Team (aRT) is available 365 days a year during core hours (8 AM to 6 PM) via hotline and email. Customers with a framework agreement receive an initial response within 4 hours during core hours. Containment typically takes one to three days; the final report is usually delivered one to two weeks after the incident.

How does aramido ensure that the attacker is permanently locked out?

After eradication, no backdoors remain: we remove hidden accounts and malware and close the vulnerability the attacker used to enter. Monitoring alerts us to any renewed access attempts immediately.

Are forensic results admissible in court or accepted by my insurance?

Yes. We secure data according to recognized industry standards such as ISO/IEC 27037 and document the chain of custody without gaps. Our reports withstand review by lawyers, regulators, or insurers.

Does aramido also serve companies in the surrounding area and the eastern Ruhr region?

Yes. In addition to Dortmund, we support companies throughout the eastern Ruhr area, including Bochum, Castrop-Rauxel, Lünen, Unna, Hamm, Witten, Hagen, and Schwerte, remotely and on site as needed. In the western Ruhr area, for example in Essen, and in the neighboring Düsseldorf region, we are also available to you.

What happens right after I call the emergency hotline?

You briefly describe the situation. We assess the urgency, stop the spread, and then coordinate the next steps with you. This buys you exactly the time in which an incident can still be contained.

How does aramido help with statutory reporting obligations such as GDPR or NIS-2?

We provide the technical facts your legal department needs: what was stolen, when, and by whom. This lets them meet reporting deadlines and avoid fines. Especially in the eastern Ruhr area with many NIS-2-regulated organizations in logistics, energy, and healthcare, this is an important point. Learn more about GDPR and NIS-2.

Does my cyber insurance cover the costs of incident response?

Many cyber insurance policies cover the costs of incident response. We deliver the forensically sound reports and evidence your insurer needs for claims settlement. In the initial consultation, we clarify which documentation your policy requires.

How does cooperation with authorities work if I file a criminal complaint?

If you file a criminal complaint, we work with the responsible authorities such as the Central Cybercrime Reporting Office (ZAC) of the German police. Our forensic results and the unbroken chain of custody provide a solid basis for this.

Should I pay a ransom in the event of ransomware demands?

aramido provides a neutral, expert-based risk assessment. We examine the attacker group’s track record, the likelihood of actual data recovery, and the risk of double extortion. Based on this, your management can make a decision.

Learn from the incident, prevent future attacks

Digital forensics that hold up in court

Digital forensics turns an incident into usable knowledge. It reconstructs the attack path, secures the traces, and provides the basis for insurers, authorities, and internal review. Secured to standards such as ISO/IEC 27037 and with an unbroken chain of custody, our results withstand judicial scrutiny.

Incident Response Readiness

Those who only start planning when an emergency hits lose valuable time. Incident Response Readiness builds processes and response capabilities before an attack demands them. Together with your team, we examine where your workflows have gaps and close them until your response works reliably even under realistic pressure.