Facing an IT emergency in Frankfurt? We'll take it from here.

Acting fast is crucial. We support you around the clock to stop the attack and secure your data.

To help you as quickly as possible, please have the following information ready:

Symptoms: What did you observe?
Time: When was the incident discovered?
Scope: Which systems are affected?
Actions: What steps have been taken so far?

Fast and professional help!

A cyber attack usually hits a business from Frankfurt without warning. In the first minutes it is decided whether operations come to a standstill or the incident stays under control. We are there for you before an incident turns into a shutdown.

aramido combines deep technical expertise with the experience of many incidents. Thanks to our connection to the Rhein-Main region, we can be on site quickly when needed, whether in the banking district, at your data center, or in your production facility in the surrounding area.

Immediate Intervention

You reach us directly with no waiting. Thanks to the short distances, we are on site quickly and relieve your team in an emergency.

Absolute Discretion

We work discreetly in the background and bring your operations safely back to normal so that your reputation remains intact.

Forensic Excellence

Court-admissible evidence provides information for insurers, authorities, and supervisors and forms the basis for lasting protection.

Structured crisis response in the financial metropolis

What is Incident Response?

A cyber attack brings business operations to a halt and can cause high costs. Incident Response limits the damage before it spirals further out of control and restores normal operations. aramido follows the standards of BSI and NIST, from the initial scoping to restoring operations. So that you can focus on your business, we take care of the defense and the preservation of evidence, whether at your data center, in the office, or in a production facility in the surrounding area.

1
A fast inventory: which systems and networks are affected? Based on this initial analysis, we set the priorities.
2
By isolating infected systems from the network, we stop the spread and protect the areas that are not affected.
3
The forensic analysis of memory, storage media, and network data reveals how the attackers got in and which data is affected.
4
Malware, backdoors, and manipulated accounts are removed. Thanks to the root cause analysis, we are able to close the original vulnerability. Sensitive monitoring alerts us quickly to renewed activity.
5
Your business processes are prioritized and gradually brought back to normal operations.
6
The entire incident is documented and evaluated. The insights gained flow directly into improving your security measures.

IT emergency in Frankfurt? Request immediate assistance now!

Briefly describe what happened. Tell us which systems are affected, the time of the incident, and any demands made. We will take over from here to limit the damage and restore your operations as quickly as possible. In urgent cases, reach us directly via our emergency hotline: +49 721 451 99 112.

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Incident Response for the Frankfurt business region

One location, many industries

Frankfurt is more than a financial center. Hundreds of suppliers serve logistics from the airport, the chemical and pharmaceutical site around Industriepark Höchst shapes the surrounding region, and trade fairs and retail draw customers from across Europe. Banks and insurers also play a role, with IT holding a critical position in them. A cyber attack does not affect all of these businesses to the same degree, but always with the same urgency. aramido responds to this urgency directly: we guide you through the attack, prepare the notifications to the supervisor, and make sure your operations keep running as quickly as possible.

BAIT, MaRisk and DORA

For banks and financial service providers, BAIT and MaRisk set out requirements for IT incident management and outsourcing. Since January 2025, the European DORA regulation has gradually been taking their place and sets deadlines for reporting IT incidents. aramido knows these requirements and aligns the defense, the preservation of evidence, and the documentation with them. Because the obligations cannot be transferred by law, responsibility for the notification and the review of the implementation remains in your house or with your auditors. aramido supports you professionally so that you can meet them with confidence.

Frequently asked questions about incident response in Frankfurt

What happens right after I call the emergency hotline?

You briefly describe the situation. We assess the urgency and stop the spread before coordinating the next steps for recovery with you. This saves you time in the phase where minutes matter.

How quickly does aramido respond to an IT emergency in the Frankfurt region?

Our aramido Response Team (aRT) is available 365 days a year during core hours (8 AM to 6 PM) via hotline and email. Thanks to our proximity to the Rhein-Main region, we can be on site quickly when needed. Customers with a framework agreement receive an initial response within 4 hours during core hours. Containment typically takes one to three days; the final report is usually delivered one to two weeks after the incident.

How does aramido ensure that the attacker is permanently locked out?

During eradication, we remove backdoors, hidden accounts, and malware and close the original security gap permanently. Sensitive monitoring alerts us to any renewed access attempts immediately.

Are forensic results admissible in court or accepted by my insurance?

We secure evidence according to recognized standards such as ISO/IEC 27037 and maintain an unbroken chain of custody. Our reports are accepted by lawyers and insurers.

What does an incident response engagement cost?

The cost depends on the specific incident, the number of affected systems, and the effort required. In a first emergency call, we identify the main efforts and provide a transparent cost estimate.

Does aramido also serve companies in the Rhein-Main region?

Yes. In addition to Frankfurt, we support companies throughout the entire Rhein-Main region, including Offenbach, Hanau, Bad Homburg, Eschborn, Wiesbaden, Darmstadt, and Mainz, remotely and on site as needed. We are also available to you in the neighboring Rhein-Neckar metropolitan region.

Does aramido meet supervisory requirements such as BAIT or MaRisk for banks?

We align the defense and the preservation of evidence with the requirements of the BaFin, such as BAIT and MaRisk. The work is documented and traceable so that your institution can use it to meet its own supervisory obligations. The review of the implementation is reserved by law for the audit and the supervisor, not for aramido. Your institution carries out this obligation itself, and no external service provider changes that.

How does aramido help with the obligation to report an IT incident to BaFin?

Under DORA, your institution must report a major IT incident, usually within 24 hours of becoming aware of it. We deliver the technical facts you need, such as affected systems, the time of the incident, and the suspected cause. You submit the notification itself to the BaFin; aramido can support you professionally along the way.

Evidence that holds up to review and processes

Digital forensics that convince

Whether it is an insurer, a supervisor, or a legal dispute, whoever reviews an incident needs reliable evidence. Forensics clarifies what happened and turns damage into a lesson. We secure traces to standards such as ISO/IEC 27037 and maintain an unbroken chain of custody. This produces reports that stand up to close scrutiny, for example by lawyers, insurers, or in internal review.

Incident Response Readiness

Whether an incident turns into chaos or a sequence of planned steps is decided in advance. Readiness builds exactly those processes and response capabilities before the attack demands them. Together with your team, aramido examines where your workflows have gaps and closes them with you. This is how your response works reliably even under realistic pressure, whether at a data center, in the office, or at a site in the surrounding area.