Facing an IT emergency in Freiburg? We'll take it from here.

Acting fast is crucial. We support you around the clock to stop the attack and secure your data.

To help you as quickly as possible, please have the following information ready:

Symptoms: What did you observe?
Time: When was the incident discovered?
Scope: Which systems are affected?
Actions: What steps have been taken so far?

Fast and professional help!

A cyber attack usually hits businesses in the Breisgau region without warning. The first minutes decide whether the attack can be stopped, evidence secured, and operations restored. We are there for you before an incident turns into a disaster.

aramido combines deep technical expertise, years of incident experience, and short distances: thanks to our regional proximity to Freiburg, we can be on site quickly when needed, whether at your data center, the university hospital, or your production facility in the surrounding area.

Immediate Intervention

You reach us directly with no waiting. Thanks to our regional proximity, we are on site quickly and relieve your team in an emergency.

Absolute Discretion

We work discreetly in the background to safely return your operations to normal.

Forensic Excellence

With court-admissible evidence, our forensics provide information for insurers and authorities and form the basis for long-term protection.

Structured crisis management on the Upper Rhine

What is Incident Response?

A cyber attack causes chaos. Incident Response restores order: using a structured process, we stop the attack, secure the traces, and eliminate the root cause. We align with the standards of BSI and NIST, from the initial scoping to recovery. You focus on your business while aramido handles the defense, evidence preservation, and coordination with insurers.

1
Rapid assessment: which systems and networks are affected? Based on this first analysis, we set our priorities.
2
By disconnecting infected systems from the network, we stop the spread and protect unaffected areas.
3
Forensic analysis of memory, storage, and network data reveals how the attackers entered and which data is affected.
4
Malware, backdoors, and compromised accounts are systematically removed. Then we close the entry point permanently.
5
Your business processes are prioritized and gradually restored to normal operations.
6
The entire incident is documented and evaluated. Insights gained are fed directly into improving your security measures.

IT emergency in Freiburg? Request immediate assistance now!

Briefly describe what happened. Tell us which systems are affected, the time of the incident, and any demands made. We will take over from here to limit the damage and restore your operations as quickly as possible. In urgent cases, reach us directly via our emergency hotline: +49 721 451 99 112.

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Incident Response for the Freiburg business region

Freiburg is a dynamic business hub on the southern Upper Rhine. With its university, the university hospital, and the Fraunhofer institutes, the city combines cutting-edge research with a growing technology and healthcare sector. Black Forest Labs, the Haufe Group, Stryker, and Badenova are headquartered here. In this density of research, healthcare, and technology companies, a successful cyber attack can have severe consequences.

The greater Freiburg area is also home to critical healthcare and energy infrastructure. Data center operators such as Baden Cloud and Continum AG protect essential data and application services for the region. This is exactly where our incident response comes in: we isolate affected systems, restore business processes by priority, and secure evidence for reporting obligations, insurers, or internal review.

Frequently asked questions about incident response in Freiburg

How quickly does aramido respond to an IT emergency in the Freiburg region?

Our aramido Response Team (aRT) is available 365 days a year during core hours (8 AM to 6 PM) via hotline and email. Thanks to our regional proximity, we can be on site in Freiburg quickly when needed. Customers with a framework agreement receive an initial response within 4 hours during core hours. Containment typically takes one to three days; the final report is usually delivered one to two weeks after the incident.

How does aramido ensure that the attacker is permanently locked out?

During eradication, we remove backdoors, hidden accounts, and malware and close the original security gap permanently. Sensitive monitoring alerts us to any renewed access attempts immediately.

Are forensic results admissible in court or accepted by my insurance?

We secure evidence according to recognized standards such as ISO/IEC 27037 and maintain an unbroken chain of custody. Our reports are accepted by lawyers and insurers.

Does aramido also serve companies in the Breisgau-Hochschwarzwald district and surrounding areas?

Yes. In addition to Freiburg, we support companies throughout the Breisgau-Hochschwarzwald district, including Bad Krozingen, Müllheim, Breisach am Rhein, Neuenburg am Rhein, Staufen, Waldkirch, Emmendingen, and Titisee-Neustadt, remotely and on site as needed. We are also available to you in the neighboring Karlsruhe region.

What happens right after I call the emergency hotline?

You briefly describe the situation. We assess the urgency and stop the spread before coordinating the next steps for recovery with you. This saves you time in the phase where minutes matter.

How does aramido help with statutory reporting obligations such as GDPR or NIS-2?

We provide your legal department with the technical facts, such as what was stolen, when, and by whom. This allows them to meet reporting deadlines and avoid fines. Learn more about GDPR and NIS-2.

Process incidents forensically, prevent future attacks

Digital forensics that hold up in court

Digital forensics turns damage into knowledge. It clarifies what happened so you can learn from the incident and prevent recurrence. We secure evidence to standards such as ISO/IEC 27037 and maintain an unbroken chain of custody. Our reports provide a basis for insurers, authorities, and internal review.

Incident Response Readiness

When a crisis hits, preparation decides the outcome. Incident Response Readiness means building your processes and response capabilities before an attack demands them. aramido assesses your workflows together with you on site. Where gaps become visible, we work with your team to close them. The goal is that your processes and response capabilities work reliably, even under realistic conditions.