Facing an IT emergency in the Rhein-Neckar region? We'll take it from here.

Acting fast is crucial. We support you around the clock to stop the attack and secure your data.

To help you as quickly as possible, please have the following information ready:

Symptoms: What did you observe?
Time: When was the incident discovered?
Scope: Which systems are affected?
Actions: What steps have been taken so far?

Fast and professional help!

A cyber attack usually hits businesses in the Rhein-Neckar metropolitan region without warning. The first minutes decide whether the attack can be stopped, evidence secured, and operations restored. We are there for you before an incident turns into a disaster.

aramido combines deep technical expertise, years of incident experience, and short distances: thanks to our regional proximity to the whole metropolitan region, we can be on site quickly when needed, whether at your data center, in the chemical park, or at your production facility in the surrounding area.

Immediate Intervention

You reach us directly with no waiting. Thanks to our regional proximity, we are on site quickly and relieve your team in an emergency.

Absolute Discretion

We work discreetly in the background to safely return your operations to normal.

Forensic Excellence

With court-admissible evidence, our forensics provide information for insurers and authorities and form the basis for long-term protection.

Structured crisis management in the Rhein-Neckar region

What is Incident Response?

The Rhein-Neckar region combines chemicals, software, logistics, and health research in a dense network. When a business here goes down, suppliers and customers across the whole region are often affected too. Incident Response restores order in this situation: using a structured process, we stop the attack, secure the traces, and eliminate the root cause. We align with the standards of BSI and NIST, from the initial scoping to recovery. You focus on your business while aramido handles the defense, evidence preservation, and coordination with insurers.

1
We determine which systems and sites are affected, whether in production, administration, or logistics operations. This first analysis produces our list of priorities.
2
Affected systems are disconnected from the network and the attackers’ communication is cut off. In this way we stop the incident from spreading to other sites in the region.
3
Analysis of memory, storage, and network data reveals the attackers’ entry path and which data is affected.
4
Malware and backdoors are removed. We close the original vulnerability permanently. Sensitive monitoring alerts us to any renewed access attempts immediately.
5
We restore your processes to normal operations according to business criticality, until supply runs at full capacity again.
6
The incident is reviewed: what worked, where were the gaps? The insights strengthen your security measures for the next crisis.

IT emergency? Request immediate assistance now!

Briefly describe what happened. Tell us which systems are affected, the time of the incident, and any demands made. We will take over from here to limit the damage and restore your operations as quickly as possible. In urgent cases, reach us directly via our emergency hotline: +49 721 451 99 112.

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Incident Response for the Rhein-Neckar business region

The Rhein-Neckar metropolitan region spans three federal states and ranks among the most economically powerful regions in Germany. Chemicals, software, pharmaceuticals, and mechanical engineering shape the area, from the BASF Verbund site in Ludwigshafen to SAP in Walldorf and Roche Diagnostics in Mannheim. The density of large corporations, research institutions, and their suppliers also makes the region vulnerable: if an attacker gains a foothold, the impact can quickly ripple out to partners and customers across the whole region.

At the same time, the region supports critical infrastructure: the ports of Mannheim and Ludwigshafen are among the most important inland ports of Europe, and with its university hospital and the DKFZ, Heidelberg is a center of healthcare. This is exactly where preparation pays off, because an outage affects a single company and, with it, the supply of the entire region. aramido covers both: we prepare your team before the attack comes and stand ready in an emergency to stop the incident quickly, secure evidence, and restore your operations.

Frequently asked questions about incident response in the Rhein-Neckar region

How quickly does aramido respond to an IT emergency in the Rhein-Neckar region?

Our aramido Response Team (aRT) is available 365 days a year during core hours (8 AM to 6 PM) via hotline and email. Thanks to our regional proximity, we can be on site anywhere in the metropolitan region quickly when needed. Customers with a framework agreement receive an initial response within 4 hours during core hours. Containment typically takes one to three days; the final report is usually delivered one to two weeks after the incident.

How does aramido ensure that the attacker is permanently locked out?

During eradication, we remove backdoors, hidden accounts, and malware and close the original security gap permanently. Sensitive monitoring alerts us to any renewed access attempts immediately.

Are forensic results admissible in court or accepted by my insurance?

We secure evidence according to recognized standards such as ISO/IEC 27037 and maintain an unbroken chain of custody. Our reports are accepted by lawyers and insurers.

Does aramido also serve companies throughout the Rhein-Neckar metropolitan region?

Yes. We support companies throughout the metropolitan region, from the core cities of Mannheim, Ludwigshafen, and Heidelberg to the surrounding area: including Speyer, Worms, Frankenthal, Neustadt an der Weinstraße, Viernheim, Weinheim, Schwetzingen, Hockenheim, Walldorf, Wiesloch, Sinsheim, and along the Bergstraße, remotely and on site as needed. We are also available to you in the neighboring regions of Frankfurt, Karlsruhe, and Stuttgart.

What happens right after I call the emergency hotline?

You briefly describe the situation. We assess the urgency and stop the spread before coordinating the next steps for recovery with you. This saves you time in the phase where minutes matter. If needed, we come to your site, which our regional proximity makes easy.

How does aramido help with statutory reporting obligations such as GDPR or NIS-2?

We provide your legal department with the technical facts, such as what was stolen, when, and by whom. This allows them to meet reporting deadlines and avoid fines. Learn more about GDPR and NIS-2.

Process incidents forensically, prevent future attacks

Digital forensics that hold up in court

Digital forensics turns damage into knowledge. Exactly what happened, how did the attackers get in, and which data is affected? These answers form the basis for insurers, authorities, and internal review. We secure evidence to standards such as ISO/IEC 27037 and maintain an unbroken chain of custody, so that the results withstand scrutiny.

Incident Response Readiness

In the dense network of suppliers, logistics, and service providers across the region, a single outage can reach far. Readiness means building your processes and response capabilities before an attack demands them. aramido assesses your workflows together with you on site. Where gaps become visible, we work with your team to close them, until your operations work reliably even under realistic conditions.